How can we help you?
Looking for something else?
Getting Started & Login
How do I get started with LuvviCare?
How do I connect to my baby’s profile?
Why can’t I see my baby in the app?
Can more than one parent or family member use the app?
Tracking & Your Impact
What is “Your Impact”?
What can I track in LuvviCare?
Do I need to track everything myself?
How do I add a moment or activity?
Can I edit or delete something I tracked?
Messages
Why am I not receiving messages or updates?
Can I message the care team back?
Video Calls & Livestream
Why am I not getting video call or livestream notifications?
Why can’t I join a video call or livestream?
What should I do if the video or sound isn’t working?
AudioCare
What is AudioCare?
Can I record my voice for my baby?
Why can’t I access AudioCare right now?
Resources
Where can I find helpful parent resources?
Why do some resources seem personalized?
Settings & troubleshooting
How do I change the app language?
What is message translation?
How do I report an issue?
Privacy & support
Is my information private and secure?
Who should I contact if I need help with my baby’s care?